Your email service login credentials will be necessary to proceed. We will walk you through the steps necessary to configure your journalling to Red Oak. Select your platform below — we'll guide you through the right setup process.
You sign in directly with Microsoft. Red Oak never sees or stores your Microsoft 365 password.
Have questions?
View our Frequently Asked Questions
Frequently Asked Questions
Yes. If you are receiving this communication, our records indicate that the email domain used by you and/or your office has one or more persons for whom email communications are currently being journaled from your host / server to Global Relay.
Yes. Your emails are hosted by a vendor that you selected which is independent of Global Relay. Some common vendors used for hosting are AppRiver, Google, GoDaddy, etc. Currently, the settings with your host / vendor are directing / journaling emails to Global Relay. With this change, you need to add the journaling instructions that will direct the emails to Red Oak versus Global Relay.
Please forward this email to your IT / email administrator, whether it’s another individual in your office or a third-party vendor. You may also initiate a service ticket with Red Oak by sending an email to redoak-mw@redoak.com.
After you send the email to Red Oak to notify them that you have added the new journaling instructions, they will send you a “test” email and verify that it is properly journaled / captured for archiving purposes. You will then receive a confirmation email from Red Oak that the process has been successfully completed.
If you are receiving reminder notifications, the final steps of sending the notification email to Red Oak was likely not completed or the “test” email sent by Red Oak did not get captured / archived. If you believe you have completed this last step and/or need additional assistance, please initiate a support ticket with Red Oak by sending an email to redoak-mw@redoak.com.
